Returns / Warranty

In the unfortunate event you receive a defective product, we do sincerely apologize. Please keep in mind that we do not manufacturer the components, therefore we have no control over the defective rate. However, we are here to help and will be happy to assist you with a replacement within the allotted warranty period. Our warranty does not cover misuse of products, which has lead to malfunctioning.

Please note that we do not do cross-ship RMA returns, all items returned are subject to testing before a replacement is processed.

REQUIRED STEPS FOR ALL RETURNS

All of our RMA, exchanging, wrong and returning item(s) information are all issued by email not by phone. You must first obtain an RMA number from us by sending an email to Sales@itg-gifts.com. Please include your name, the Order number, item's description, and the reason for the return. We will reply your inquiry shortly with the RMA number and the RMA Request Form. No RMA number will be given by phone. All returns must be sent Prepaid back to our warehouse NOT our Ohio office. ITG INC/ MiGicute.com is not responsible for any unauthorized return merchandise.

Warranties And Return Policies:

All of our RMA, exchanging, wrong and returning item(s) information are all issued by email not by phone. (by email please so we can keep records).

Warranty Period: 20 Days from delivery day. We are not responsible for any return and exchange after the warranty period.

No returns will be accepted after 7 days of purchase receipt.

All sales are final, no refunds are available. We can only issue an exchange if the item is received defective or incorrect item shipped.

All return items MUST be in brand new condition which means the item is never installed and kept in the original packaging, otherwise a 20% restocking fees will be charged, All shipping and handling fees are non-refundable in any circumstances. so please order carefully.

We are only responsible for one-way shipping & handling fees for any exchange. In the event of exchanging a defective product, we will ship the replacement product to you free of charge.

Any return must be authorized by first contacting customer service at ITG INC/ MiGicute.com.All returned packages without a RMA # will be refused. Please include your name, order number, item description and the reason for return in your email to sales@itg-gifts.com.

We will not resend product before we get a confirmation from insurance claim or the returned item from customers.

An RMA number will be issued for an authorized return via email.

Many of our items do not come with installation instructions, professional installation is highly recommended. Buyer assumes all risk on shipment and usage. Item is auction " AS IS ", no warranty is expressed.

All returns must be sent back at customer's own expense to our warehouse NOT our Ohio office. ITG INC/ MiGicute.com is not responsible for any unauthorized return merchandise.

EXCHANGES: You MUST return the item(s) first before replacement part(s) will be sent. TIPS: DO NOT THROW AWAY YOUR ORIGINAL PART(S)!

All returns & exchange must be shipped freight prepaid.

All products returned to ITG INC/ MiGicar.com must have a Returned Merchandise Authorization (RMA) issued by ITG INC/ MiGicar.com. The RMA is valid for 7 days from the date of issuance. Please contact us by email to request an RMA number and return instructions.

All information submitted to us is private. We do not rent, sell, distribute information to anyone. We respect your privacy.